The technical support specialist has the ultimate responsibility for providing world-class internal technical support and troubleshooting to the Samanage team:
- You will support a 100% Mac environment using Google Suite.
- You will diagnose and troubleshoot complex products and system issues via phone, email, chat and remote control/assist software.
- You will expand your knowledge in scripting.
- You will work completely in the cloud in a very agile environment.
- You will learn new software and provide advice on how to improve the internal business applications.
- You will provide excellent customer service by monitoring and responding to internal service desk tickets.
- You will deploy and configure computers for new and existing team members.
- You will assist in the creation and management of “How-To” documents and user guides.
- You will train and mentor the Samanage team on new processes and software packages.